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NO.1 Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfilment
3.Demand management
4.Incident management
A. 2 only
B. 2 and 4 only
C. All of the above
D. 3 and 4 only
Answer: B
ITIL-F Test Answers
NO.2 Which of the following BEST describes service strategies' value to the business?
A. Enabling the service provider to have a clear understanding of what levels of service will make
their customers successful
B. Allows higher volumes of successful change
C. Reduction in the duration and frequency of service outages
D. Reduction in unplanned costs through optimized handling of service outages
Answer: A
ITIL-F Test Questions
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Exam Name: ITIL V3 Foundation
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ITIL Exam Questions Total Q&A: 515 Questions and Answers
Last Update: 2016-10-24
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Exam Name: ITIL Foundation
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ITIL-F Training Materials Total Q&A: 295 Questions and Answers
Last Update: 2016-10-24
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