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The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.
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14% 1.0 Describe the Fault Tolerant Characteristics
of the Cisco Unified Contact Center Enterprise
Solution including Cisco Unified Customer
Voice Portal, Cisco Unified Intelligence
Center, and Cisco Finesse
Details21% 2.0 Describe the Installation Process for ICM
Components of the Cisco Unified Contact Center
Enterprise Solution including Cisco Unified
CVP, Cisco Unified IC, and Cisco Finesse
Details18% 3.0 Describe the Call Flow Scripting Process
in Cisco Unified ICM and Cisco Unified CVP
for the Cisco Unified Contact Center
Enterprise Solution
Details16% 4.0 Understanding Cisco Unified CCE Tools
Including Cisco Unified ICM, Cisco Unified CVP,
Cisco Unified IC, and Cisco Finesse Tools
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Exam Name: Implementing and Supporting Cisco Unified Contact Center Enterprise
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600-460 Actual Test Total Q&A: 70 Questions and Answers
Last Update: 2016-10-19
600-460 Exam Prep Detail: 600-460 Actual Test
Exam Name: Building Cisco Service Provider Next-Generation Networks, Part 1 (SPNGN1)
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640-875 Exam Questions Total Q&A: 191 Questions and Answers
Last Update: 2016-10-19
640-875 Study Materials Detail: 640-875 Exam Questions
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